FAQs

I have a dietary preference, intolerance or allergy, Can you accommodate me?

Yes! Please let us know at the time you are making a reservation (pop a note on while booking or reply to the confirmation email), and we will ensure the person looking after your table is fully briefed and able to guide you through the menu and the kitchen, if necessary can prepare additional options to ensure there is enough available for you!

I have a gift voucher that I purchased to use for the set menu. What should I do?

We are aiming to offer the fullest flexibility in this situation. You can, of course, use the voucher for our new menu. If you would like to use your voucher across more than one visit, you are welcome to. You can also choose to have a refund if you feel strongly about not wanting to use the voucher for anything other than a set menu.

 

Can I buy a gift voucher?

Of course! You can give us a call during our opening hours Wednesday-Sunday, or use the online facility on the homepage of this website. Please note that only physical vouchers are available for postage or collection, we do not offer e-vouchers. 

Does your venue have disability access?

I'm afraid to say there are some limitations. We have step-free access to the building via the front door to the pub, and it's fine for a car to stop for a short time outside this door, although the car park is at the rear. 

There is a small step into the restaurant, about 3-4 inches. There is a step down into the main bar area. If a seat near the entrance to the restaurant area would help, please do let us know. 

We unfortunately do not have disabled toilets, although we do have one spacious toilet cubicle, which some wheelchair users have used, although I'm afraid we don't have additional facilities such as handrails. If in doubt, please give us a call, or email enquiry@themoorcock.co.uk

Do you allow dogs?

We do allow well-behaved dogs throughout the bar & restaurant, although please let us know at the time of making a reservation if you are bringing one along, so that we may allocate an appropriate table. If you have an allergy or would like to specifically sit away from dogs, please also state this at the time of making a reservation. We provide water bowls, blankets and have locally made dog treats available for purchase too!

Do you allow children?

Absolutely!

We do not have a separate children’s menu, but we will advise what may suit best from the main menu at the time of your visit and advise whether any dishes can be simplified. We do also have a limited number of high-chairs, please let us know at the time of making a reservation if your table requires one. We do have baby changing facilities. 

Is there a beer garden?

Yes- that you are welcome to use at any time, for food or drinks. Due to weather unpredictability we are unable to take reservations for outdoor tables, but it’s a large area with plenty of seating. You can always give us a call to check how busy it is before you make the journey up!

Is there parking on-site?

Yes- loads of it!

 

Can I use the car park to stay in my motor home/ campervan, if I am dining with you?

Yes- absolutely. Although please let us know in advance that you will be doing so.